ThePsynapse

Privacy Policy

Last updated: 28 September 2026

ThePsynapse Pty Ltd (ABN 35 608 091 676) operates a mental health clinic at 14 Northcote Terrace, Gilberton SA 5081. This Privacy Policy explains how we collect, hold, use and disclose personal information, including health information, and how we manage requests for access, correction and complaints. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information we collect

Where you are a patient or client, we collect the information reasonably required to provide and administer your care. This may include:

  • your name, date of birth, address, telephone number and email address
  • Medicare, private health insurance, NDIS and payment information
  • details of your general practitioner and other treating practitioners, together with referral letters
  • health information, including your history, symptoms, diagnoses, treatment and clinical notes
  • an emergency contact and, where relevant, a parent or guardian’s details

If you contact us through the website, we may collect your name, email address, telephone number and the content of your message.

You may make a general enquiry without identifying yourself. We must, however, obtain sufficient information to provide clinical care or process Medicare or health fund claims.

For advice regarding your individual circumstances, please consult your general practitioner, who can determine whether a referral to one of our specialists is appropriate.

How we collect and hold information

We generally collect information directly from you in person, by telephone, by email, through website forms and through forms completed before appointments, including sleep diaries and questionnaires. With your consent, or where permitted or required by law, we may also collect information from your general practitioner or referring doctor, other treating practitioners, a parent or guardian, Medicare, the NDIS or your health fund.

How we use information

We may use and hold your information for the following purposes:

  • to assess and treat you and coordinate care with other practitioners involved in your care
  • to administer appointments, referrals, reminders, billing and rebate claims
  • to meet our legal, professional and insurance obligations
  • to respond to feedback and complaints

We do not sell your personal information or use it for direct marketing.

Disclosure of information

We may disclose your information where you would reasonably expect us to do so, where you have provided consent, or where disclosure is permitted or required by law. Disclosures may include:

  • your general practitioner, referring doctor and other practitioners involved in your care
  • other clinicians at ThePsynapse where this is reasonably required for your care
  • Medicare (Services Australia), the NDIS or your plan manager, and your health fund, for claims and administration
  • clinical supervisors, provided the information does not identify you
  • people you authorise, including a support person
  • government authorities where disclosure is required or permitted by law, including in response to a court order, mandatory child-safety reporting obligation or serious threat to life, health or safety

We also use service providers to operate the practice, including our clinical records system, AI medical scribes, email provider and website host. Those providers may use or access information only as necessary to provide services to us and subject to their applicable obligations.

Security and data breaches

We take reasonable steps to protect personal and health information from misuse, interference, loss and unauthorised access, modification or disclosure. Our electronic records are protected by passwords and access controls. Paper records are stored securely and destroyed securely when no longer required.

If an eligible data breach is likely to result in serious harm, we will comply with our notification obligations under the Notifiable Data Breaches scheme, including notifying affected individuals and the Office of the Australian Information Commissioner where required.

Our website

  • We use a website analytics service to measure visits and understand which pages are used. It does not use cookies and is not intended to identify you.
  • Maps: the home and contact pages display a Google Map. When the map loads, Google may collect information such as your IP address and set cookies in accordance with Google’s privacy policy.

Access and correction

You may request access to personal information we hold about you and may request that inaccurate or incomplete information be corrected. In limited circumstances, the law may permit or require us to refuse access, including where access would pose a serious threat to a person’s life, health or safety. If access is refused, we will explain the reason in writing where permitted by law.

Complaints

If you have a concern or complaint about the way we have handled your personal information, please contact us in the first instance.

We will acknowledge your complaint, investigate the circumstances; work with you to resolve the issue where possible; and provide you with the outcome of our investigation. We aim to respond to privacy complaints within a reasonable period.

If you are not satisfied with our response, or if you would prefer to make a complaint directly to the regulator, you can contact the Office of the Australian Information Commissioner (OAIC).

We may amend this Privacy Policy from time to time. The current version, including its effective date, will be published on this page.